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How should I submit trade paperwork for a discount?

Simply by contacting support@handicopper.com.

Is the valve included with the wall-mount bathroom faucet?

Yes, rough-in valve and all parts needed for installation are included.

Is the valve included with the showers?

Yes, rough-in valve and all parts needed for installation are included.

Doesn't the faucet come with a drain?

Bathroom drains are sold separately.

What is your return policy?

We offer a 30-day return policy.

Do you offer any warranties on your products?

2 years warranty, and we provide any replacement parts needed.

How can I place a customized order?

By contacting us at support@handicopper.com.

Is it possible to expedite shipping?

Yes, but please contact us before placing the order for approval.

Is the exterior made of solid brass or just a gold finish?

We only offer real solid brass without any coloring or coating.

What's the reasoning behind offering only express shipping?

We exclusively utilize Free Express shipping with DHL/UPS, as standard postal services lack an advanced tracking system. Our Express shipping not only ensures a swift delivery but also empowers you to precisely track the time of your package's delivery. This clarifies our choice to rely solely on the Express shipping method. You can track your order on our TRACK YOUR ORDER page.